From MVP to first support Ticket – 1 month

1 month. That’s how long it took for clients to move from “let’s try your service” to “I need support. Why is this not working for my very special case? I love it and I want this service!”

1 month. That’s how long it took from starting the servers that are running BuildIn3D ( to the first support request.

Users come and try the service. Upload a few hundred instructions. Errors occur and we fix them but no user ever sends a support request. It took one month until someone is brave enough to ask for support. I guess that in the begging people just don’t believe your service is actually working and it takes about a month for them to get from “let’s just try it out” to “I demand this should work. I need it.”.